Twitter becomes platform of hope amid the despair of India's COVID crisis

After spending hours fruitlessly calling government helplines in a search for a hospital bed for a critically ill COVID-19 patient, Indian lawyer Jeevika Shiv posted an SOS request on Twitter. “Serious #covid19 patient in #Delhi with oxygen level 62 needs immediate hospital bed,” Shiv, part of a 350-member COVID-19 volunteer Medical Support Group, said on Twitter late last week. Help came quickly. The patient found a bed and was soon showing signs of recovery. 'Finally, it was help online that worked as people responded with information,' Shiv said.