COVID-19 pushes universities to switch to online classes—but are they ready?

While the work to transition face-to-face instruction to online environments would mean an initial massive increase in working hours, the results for some educators and some students so far are promising. In the emerging and ever-changing COVID-19 context, New York University Shanghai and Duke Kunshan University offer examples of successful adaptation and rapid deployment of educational technology products, like the video-conferencing platform Zoom and online course provider Coursera. Significantly, these universities had existing experience with these technologies that they were able to expand; they weren't starting from scratch with new and untested tech solutions.